Lost or Damaged Qatar ID: How to Replace It

Losing your QID or finding it damaged is a different problem from a QID that has simply expired, and Hukoomi treats them as separate services with separate steps. This guide follows the official replacement service directly. We read Hukoomi's own page in September 2026.

The security notification for a lost card

Hukoomi's page states that if you need to replace a lost QID card, you must submit an "Implicit" security notification for the lost card. The page does not spell out exactly how this notification is filed as a separate step, since some reporting describes a related police process for lost items generally. Treat the exact filing method as something to confirm when you start the replacement request, since the Hukoomi page bundles this requirement into the same service rather than describing it as a separate errand.

How to apply online

1. Log in with your smartcard to the MOI e-services portal.

2. Select the transaction type: personal for the smart card owner, or company name for an authorized person.

3. Select Residency, then Replace Lost/Damaged ID Card.

4. Enter the information of the person who needs the new card, either yourself or a family member, along with a mobile number.

5. Choose the delivery option: personal collection from the Expatriates Affairs Department, or mail courier through Qatar Postal Services Company.

6. If you choose mail courier, enter and confirm the delivery address.

7. Pay the fees and print or save your receipt.

How to apply through Metrash

Hukoomi confirms this service is also available on the Metrash mobile app, which is generally the faster route if you already have it installed and registered.

Fees

Hukoomi lists a fee of QR200 for the replacement, plus a QR20 delivery fee if you choose mail courier rather than collecting the card in person.

Important conditions

• Applicants must be inside Qatar to apply for this service.
• A lost card requires the Implicit security notification described above before or during the request.
• A damaged card does not appear to require the same security notification, since Hukoomi's wording ties that specific requirement to a lost card.

Is this process the same for Qatari citizens?

The specific Hukoomi page we read is titled for non-Qataris, meaning residents. Qatari citizens replacing a lost or damaged national ID are likely to go through a related but separate service, since citizen ID cards and expatriate residence permits are generally handled as distinct document types in Qatar's system, even though both are commonly called a QID in everyday conversation. If you are a Qatari citizen, search Hukoomi's own site for the citizen-specific version of this service rather than assuming this exact page and fee apply to you.

Lost or damaged versus simply expired

This service is for a card that is physically lost or damaged while still within its validity period. If your QID has instead reached its expiry date and you still have the physical card, that is a different, more common situation with its own process. See our guide to a Qatar ID that has expired for that route.

What to do while you wait

A replacement card is not instant, so plan around not having your physical QID for a period. Keep a photo or scan of your QID on your phone in case you need to show your ID number, though this is not a substitute for the physical card at a checkpoint or a service counter that requires it. If losing your QID also means you cannot access your Metrash account, contact the Government Contact Center on 109 for guidance.

Why losing your QID matters beyond the inconvenience

Your QID is the single document tied to nearly every government and financial transaction in Qatar, from banking to Metrash logins to picking up a package. This is our analysis, but a lost card in someone else's hands is a real identity-document risk, not only a personal inconvenience, which is part of why Hukoomi ties the replacement process to a formal security notification rather than treating it as a simple reissue. Report the loss as soon as you notice it rather than waiting to see if the card turns up, since the security notification step exists specifically to create an official record that the card is no longer in your control.

Replacing a family member's card

Hukoomi's steps mention entering the information of the person who needs the new card, either yourself or a family member, which suggests the account holder submitting the request can act on behalf of a dependent. We did not verify exactly which family relationships qualify or whether a sponsor can request a replacement for anyone on their sponsorship, so confirm this directly if you are requesting a replacement for someone other than yourself.

If your bank cards or other documents were lost with it

This is general, practical guidance, not part of Hukoomi's own page. If your QID was lost along with a wallet containing bank cards, treat those as separate, time-sensitive problems. Contact your bank immediately to freeze any cards, since a QID replacement can take days while unauthorized card use can happen in minutes. See our guide to a frozen or blocked bank account if your own account gets flagged or frozen as a result of reporting suspicious activity. If your driving license or vehicle documents were in the same wallet, check those separately too, since a lost QID does not automatically trigger a replacement of anything else you were carrying.

Damaged versus unreadable cards

Hukoomi's page groups lost and damaged cards into the same replacement service, but the practical difference matters for how you plan around it. A damaged card that is still readable and in your possession is a more straightforward situation: you still have physical proof of your QID number and can typically still use it for identification purposes even while waiting for the replacement, unless a specific counter or system refuses to accept a visibly damaged card. A lost card gives you no physical document at all, which is why the extra security notification step exists specifically for that scenario. If your card is cracked, faded, or the chip has stopped working but it is still in hand, mention this clearly when you start the replacement request so it is processed as a damage case rather than a loss case.

If you need to travel while your replacement is pending

This is general, practical guidance, not confirmed on Hukoomi's page. Your QID is not the same document as your passport, so a pending QID replacement does not by itself prevent international travel on your passport. However, re-entering Qatar and completing local transactions generally depend on your QID being available, so plan any travel carefully around the replacement timeline if you can, and ask the Ministry of Interior directly if your situation is time-sensitive.

Common mistakes

• Applying for a replacement without being physically inside Qatar, since Hukoomi requires this.
• Not realizing a lost card needs the extra security notification step, and having the request delayed as a result.
• Confusing this service with a routine QID renewal for an expired card, which is a separate process.
• Not confirming the delivery address carefully when choosing mail courier, since an error here can delay you receiving the new card.

What we could not verify

• The exact standalone process for filing the Implicit security notification, beyond it being referenced as a requirement on the replacement page.
• How long the replacement typically takes to arrive.
• Whether a police report is separately required for a stolen card, as distinct from a simply lost one.